Return Policy

We have a 30-day full return policy, which means that you have 30 days after receiving the item to request a return if you are not satisfied.

To request a return, please contact us at support@pronuplus.com and we will send you the return address.

Once the item is returned, we will go ahead and process your refund.

Cancellation and change of orders

You must notify us within 24 hours of placing your order if you wish to cancel your order or change the size/color of your item. Otherwise, we cannot guarantee that we will be able to cancel or change your order.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so we can assess and resolve the issue.

Once we have proof of the defective product in the form of a video, we will gladly refund the full amount of the order. No return is necessary.

Exceptions/non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or comments about your specific item.